Backpack, the new owner of FTX EU, has commenced the customer claims process for affected clients following the platform's acquisition. This initiative aims to address the issues faced by customers during the exchange's turbulence. Customers will be able to submit claims regarding their holdings and funds lost in the previous FTX operations. This move comes as part of Backpack's obligations to restore trust and facilitate a structured resolution for impacted users. As the cryptocurrency industry continues to navigate its regulatory and operational challenges post-FTX collapse, this step is seen as crucial for customer recovery and rebuilding confidence in the ecosystem. The claims process is expected to involve clear guidelines on how customers can document and submit their claims, with timelines provided for review and response. While many users await further details on claim submissions, the overall aim is to create a transparent and effective recovery mechanism for those still affected by FTX’s abrupt downfall.

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