FTX creditors are currently grappling with at least $2.2 billion in disputed claims related to the bankrupt cryptocurrency exchange. Many users are experiencing difficulties with the Know Your Customer (KYC) verification process necessary to access their repayments. As of now, FTX has completed a second round of payments, distributing assets to eligible creditors who met pre-distribution requirements. However, disputes remain over approximately $2.25 billion of the total allowed claims, which exceed $7.5 billion. Sunil, a member of the Customer Ad-Hoc Committee, indicated that around 30% of these claims are still contested, but he remains hopeful that the legitimate claims will ultimately be settled. The FTX estate has a reserve of $6.5 billion for these disputed claims. Additionally, FTX has partnered with Payoneer to facilitate future payouts, aiming to enhance the recovery process for users. In light of these challenges, creditors have voiced their frustrations regarding the extensive documentation required for KYC verification, with some waiting months for responses.

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