Coinbase has announced a significant reduction in account lockouts, achieving an 82% decrease in recent months. This improvement is credited to updates in their machine learning models and various technical enhancements in infrastructure and team processes. Coinbase CEO Brian Armstrong acknowledged that account freezing had been an ongoing issue, emphasizing that resolving it has been a priority for the company. VP of Product, Dor Levi, highlighted that account restrictions were not meeting acceptable standards and committed to improving the user experience. Account locks typically occur in response to suspicious activities, often related to legal obligations or user protection against scams. While Coinbase occasionally restricts accounts for security checks, they assert that complete fund freezes are rare. These changes come as the exchange faces scrutiny over previous customer support problems and are part of ongoing efforts to bolster user satisfaction and security following past security breaches.

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