Coinbase has terminated several customer support agents based in India due to their involvement in social engineering attacks, which allowed cybercriminals to access user data. Philip Martin, Coinbase's chief security officer, indicated that these compromised agents enabled scammers to gain sensitive information. This breach could potentially cost the company between $180 million and $400 million in remediation and reimbursement. Affected users, including Qiao Wang, reported being contacted by scammers who claimed their accounts had been compromised and requested personal information to execute fraudulent withdrawals to self-custodial wallets. The situation underscores the risks associated with insider threats in customer service roles within the cryptocurrency sector.

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