A glitch in Bybit's Apple ID-based KYC system temporarily restricted a user's access to $100,000 until crypto influencer EnHeng intervened. On May 18, the Bybit China Team reported withdrawal limitations due to a KYC anomaly. Immediate measures were taken, involving senior personnel including COO Helen Liu and various department heads. Bybit deemed the issue a unique case, confirming that the KYC details were secure and funds remained safe. The swift action was credited to EnHeng who noticed the bug in a conversation and alerted Bybit. He emphasized the influence of media attention, highlighting that retail investors often lack a voice. This incident prompted a broader discussion about the vulnerabilities of retail investors and the importance of using platforms for advocacy in the crypto space.

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